Privacy Policy

Welcome to Vox Casino. We protect your privacy and handle your personal data transparently and carefully. This Privacy Policy outlines how Vox Casino collects, uses, stores, and protects your personal information when you use our website, services, and applications. It also details your data rights and how to exercise them. By accessing or using Vox Casino's services, you agree to this Privacy Policy. Please read it carefully.

We collect various types of information to provide and improve our services:

• Personal Identifiable Information (PII): This includes data you provide when registering an account, such as your name, date of birth, gender, email address, postal address, and telephone number. We also collect identification documents, like passports or driver's licenses, for verification as required by law.
• Financial Information: Details related to your deposits and withdrawals, including payment method details (e.g., bank account numbers, credit/debit card numbers, though we do not store full card details directly), transaction history, and payment provider information.
• Usage Data: Information about how you interact with Vox Casino, including your betting history, game play, login times, pages viewed, and features used. This helps us understand your preferences and improve your experience.
• Technical Data: This includes your IP address, browser type and version, operating system, device type, and other technical identifiers when you access our services.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone calls, for quality assurance, training, and dispute resolution.
• Publicly Available Information: In some cases, we collect information from public sources to verify your identity or for fraud prevention.

Your information is used for several key purposes:

• To Provide and Manage Services: To set up and manage your account, process your bets and transactions, and provide customer support.
• Verification and Security: To verify your identity, prevent fraud, comply with anti-money laundering (AML) regulations, and secure your account and our services.
• Legal and Regulatory Compliance: To meet our legal obligations as a licensed online gambling operator, including reporting to regulatory authorities.
• Personalisation: To tailor your experience at Vox Casino, recommend games, and offer promotions relevant to your interests.
• Marketing and Promotions: To send you marketing communications about our products, services, and promotions, where you have consented to receive them. You can opt out at any time.
• Service Improvement: To analyse usage patterns, troubleshoot technical issues, and improve the functionality and performance of our website and services.
• Risk Management: To monitor for responsible gambling concerns and provide support where necessary.

We process your personal data based on one or more of the following legal grounds, as required by the General Data Protection Regulation (GDPR) and other applicable privacy laws:

• Contractual Necessity: Processing is necessary for performing a contract with you, such as providing our gaming services and managing your account.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation, such as AML, KYC (Know Your Customer) checks, and responsible gambling requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms. This includes fraud prevention, network security, service improvement, and marketing activities (where consent is not required).
• Consent: Where you have given explicit consent for specific processing activities, such as sending you marketing communications. You have the right to withdraw your consent at any time.

We may share your personal data with third parties in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes we specify.
• Regulatory and Legal Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies when required by law or to protect our legal rights, property, or safety, or the safety of others.
• Affiliates and Business Partners: With your consent, we may share information with our affiliated companies or business partners for marketing or service enhancement.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

Vox Casino takes data security seriously. We implement robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: Using SSL (Secure Socket Layer) technology to encrypt data transmission between your device and our servers.
• Access Controls: Restricting access to your personal data to authorised personnel only, based on a need-to-know basis.
• Firewalls: Employing firewalls to prevent unauthorised access to our internal systems.
• Regular Audits: Conducting regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Providing ongoing privacy and security training to our staff.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Under GDPR and other applicable laws, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that inaccurate or incomplete data about you be corrected.
• Right to Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your personal data.
• Right to Restriction of Processing: You can request that we limit how we use your data in specific situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw it at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Vox Casino uses cookies and similar tracking technologies to enhance your user experience, analyse website traffic, and for marketing.

• What are Cookies?: Cookies are small text files placed on your device by websites that you visit. They make websites work more efficiently and provide information to website owners.
• How We Use Them: We use both session cookies (temporary, disappear when you close your browser) and persistent cookies (remain on your device for a set period). These help us:
  • Remember your preferences and settings.
  • Keep you logged in.
  • Understand how you use our services.
  • Deliver relevant advertisements.
• Your Choices: You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of Vox Casino's website. For more detailed information, please refer to our separate Cookie Policy.

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period varies depending on the type of data and our legal obligations. For example, we are legally required to retain certain transaction and identity verification data for a minimum period after your account closure. Once your data is no longer required, we will securely delete or anonymise it.

Your personal data may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). This may occur if our service providers or servers are located in countries outside the EEA that may not have the same level of data protection laws as your home jurisdiction. When we transfer your data internationally, Vox Casino ensures that appropriate safeguards are in place to protect your privacy rights, such as using standard contractual clauses approved by the European Commission or relying on other legally recognised mechanisms for data transfer.

Vox Casino's services are not for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a child, we will delete that information as quickly as possible. If you believe a minor has provided us with personal information, please contact us immediately.

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email or through your account. Please review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of the policy will indicate when the latest revisions were made.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices at Vox Casino, please contact our Data Protection Officer: Email: [email protected] Postal Address: Vox Casino Data Protection Officer [Our Registered Office Address, to be completed]